FAQ
HOW MUCH IS SHIPPING?
Shipping to any country is FREE!
HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?
All orders are normally shipped out within 3 business days. In peak periods please allow for up to 6 business days for dispatch. Items could take up to 3 weeks to arrive after shipment. Shipping times vary based on the country of the customer. Orders in Europe often arrive within 5 business days after shipment.
WHERE DO YOU SHIP FROM?
We ship from our warehouse in Amsterdam, Netherlands.
HOW LONG WILL IT TAKE TO RECEIVE A TRACKING NUMBER?
Our packages are shipped without a tracking number, but with Priority Mail. This way we are able to offer FREE shipping worldwide. For more information about our shipping method, please check out our Shipping & Delivery page.
WHERE CAN I PLACE AN ORDER FROM?
You can place an order from any country - we ship Worldwide!
WILL I RECEIVE A CONFIRMATION NUMBER WHEN I PLACE MY ORDER? Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
WHERE IS YOUR COMPANY LOCATED?
Our company is located in beautiful Amsterdam, Netherlands.
WHO CAN I CONTACT IF I HAVE A PROBLEM WITH MY ORDER?
All inquiries can be forwarded to info@almasamsterdam.com
HOW CAN I PAY?
We accept all Major Credit Cards: Visa, Mastercard, Maestro, Amex and also Paypal. We also accept Bancontact, Giropay, Google pay, iDeal, Shop pay and Sofort.
IS YOUR CHECKOUT SAFE AND SECURE?
You can be 100% sure that all purchases here are safe and secure.
IF I ENTER MY EMAIL ADDRESS WILL YOU SELL MY INFORMATION?
We do not sell ANY customer information. Emails are STRICTLY for follow-up, and to send newsletters for our promotions and discount coupons.